In March, the 2018 TMT industry quality report conference hosted by China’s mainstream technology media alliance and hosted by the operator World Network was held.
During the press conference, the 315 Communication Service Quality Report was also announced. The report puts forward quality issues in the field of communications. These problems include not only the spam messages and pre-installed software that have been prominent, but also the private broadband quality issues that have attracted more attention, and the newly exposed problems of illegal Internet construction.
Spam messages are still high, and the volume of companies is still alarming
The report shows that complaints from the three major operators in China are mainly concentrated in the three categories of fee disputes, user services, and network quality. Among them, the proportion of fee disputes is the largest and the proportion of network quality complaints is lower. It should be pointed out that based on the latest data, it can be calculated that only one out of every 100,000 users of the three major operators quarterly appeals to the Ministry of Industry and Information Technology, and the complaint rate is relatively low.
In spam messages, the relevant departments of the Ministry of Industry and Information Technology received 140,468 reports of spam messages, which was an increase of 11.8% year-on-year. Among them, the majority of commercial advertising marketing, accounting for up to 75.6%. On the contrary, fraudulent short messages, which have attracted much attention, accounted for only 24.4%. It is worth noting that in the fourth quarter of 2017, the proportion of corporate port spam messages was 50.8%. It can be seen that the corporate spam messages are still banned.
The problem of mobile phone pre-installed software is getting more and more serious. The problems under the new standard are still emerging.
Mobile phone pre-installed software has been criticized by users. In 2017, the Ministry of Industry and Information Technology issued the "Provisional Regulations on the Management of Preset and Distribution of Application Software for Mobile Intelligent Terminals." It is stipulated that as of July 1, 2017, mobile phone pre-installed software must be able to be downloaded/deleted. However, under the strict management of the new standard, pre-installed software has not achieved remarkable results, but there has been a phenomenon of pre-installed mobile phone software.
In addition, bad mobile phone applications continue to rise, with only 830,000 bad cell phone applications reported in 2017, and 569 bad mobile phone applications dropped. This set of data is startling.
Internet network access first exposure, illegal network construction needs to be solved
The report also exposed the access of the Internet network for the first time. At present, there are dozens of companies that have illegally operated Internet access. The main problems are self-built transmission networks, illegal cross-border operations and layered sublease bandwidth. Companies include IDC companies, Internet companies, private broadband companies, and cloud companies.